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WUA

Experts in digital customer journeys since 2008

18 years · 25 countries · 750,000+ customer journey reviews

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Research

Customer journey insights: research and benchmarks by industry

Data-driven research on digital customer journeys. Discover benchmarks, best practices and trends by industry, based on real consumer research.

Website experience best practices: 15 brands that turn every micro-decision to their advantage
general
en
3 min•Whitepaper

Website experience best practices: 15 brands that turn every micro-decision to their advantage

See how 15 Dutch market leaders handle brand perception, price, product offer, scannability & navigation. Actionable CX best practices with real examples.

From mobile visitor to customer: five UX mistakes that cost conversions daily
general
en
2 min•Masterclass

From mobile visitor to customer: five UX mistakes that cost conversions daily

Discover the five problems that mobile visitors encounter time and again, with concrete examples and inspiration from Dutch and international brands.

Brand Perception Best Practices: Build Trust on Your Website
general
en
2 min•Whitepaper

Brand Perception Best Practices: Build Trust on Your Website

How do you build trust through your website? Learn from Coolblue and Centraal Beheer how a personal approach strengthens brand perception.

Best Practices for Product Finders: Guide Visitors to the Right Choice
retail
en
2 min•Whitepaper

Best Practices for Product Finders: Guide Visitors to the Right Choice

Reduce choice overload with a well-designed product finder. Discover best practices from Pearle and Gamma, plus a practical checklist to evaluate your own.

From benchmark data to working prototype (with AI)
insurance
en
2 min•Masterclass

From benchmark data to working prototype (with AI)

You know what can be improved. Now you need proof that it works. Learn how to quickly go from insights to something testable.

Best practices for checkout flows: boost conversion at the moment of decision
general
en
2 min•Whitepaper

Best practices for checkout flows: boost conversion at the moment of decision

Discover why clinical checkout forms kill conversion and how the best flows keep selling, reassuring and guiding visitors through the decision moment.

Car insurance product comparisons: best practices
insurance
en
2 min•Whitepaper

Car insurance product comparisons: best practices

Learn how to reduce friction in car insurance comparison pages and guide users to convert with confidence. Real examples, checklist included.

The psychology behind the click: how online choices are really made
general
en
2 min•Masterclass

The psychology behind the click: how online choices are really made

Your customers make lightning-fast decisions during the buying process. Learn the psychology behind online choices and why social proof works better than rational arguments.

From menu errors to conversion: common pitfalls and tips for a better menu
general
en
2 min•Masterclass

From menu errors to conversion: common pitfalls and tips for a better menu

Struggling with menu navigation that frustrates visitors and hurts conversion? Learn how to fix common menu errors that cause 50% of users to drop off.

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