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ReplayDecember 14, 2023Michiel Cassee, Yoep van der Graaf

How to translate user problems into valuable solutions

Learn how to define KPIs that align with your strategy and translate user problems into concrete solutions.

Chapters

8

Key Takeaways

Build a KPI driver tree to break down higher level goals into influenceable metrics
Ask the question 'how is this influenced?' to identify drivers behind your main metrics

+8 more takeaways

About this masterclass

How do you translate user problems into solutions that truly add value? This masterclass offers a practical approach that starts with properly defining KPIs and ends with validating solutions.

A common challenge is that organizations fixate on conversion rate as their only metric. But what drivers actually lie behind your main goals? With a KPI driver tree, you break down high-level goals into concrete, actionable metrics.

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