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ReplayApril 15, 2025Michiel Cassee

From friction to flow: how to turn your calculation funnel into a conversion accelerator

Optimize your calculation funnel by removing friction. Learn the five most common mistakes, psychological principles and benchmarking strategy to accelerate conversion.

About this masterclass

Your calculation funnel can be your biggest conversion killer, but also your most powerful accelerator. In this webinar, Michiel Cassee from WUA reveals the five most common mistakes that cause visitors to drop off prematurely.

Chapters

7

Key Takeaways

  • Add expectation management at the beginning and during your calculation path
  • Use visual progress indicators to increase motivation and prevent abandonment
  • Apply the Endowed Progress effect: give users a sense of progress from the start
  • Critically review the number of questions and steps in your calculation path
  • Pre-fill answers by default for the majority of your users where possible
  • Provide numerical keyboards for digit input fields on mobile
  • Provide clear choice advice with labels such as 'most popular' and 'recommended'
  • Use overlays for additional information instead of navigating away from the calculation path
  • Benchmark your complete customer journey against competitors, not just your own website

The problem: too much friction, too little flow

Many organizations only look at their own website, but miss 80% of the customer journey. Visitors compare different providers and their complete experience determines the final choice. A poor calculation funnel leads to the dreaded: "Let me check out the competition instead."

Scientifically proven solutions

The masterclass shows concrete examples from retail, energy and financial markets. You learn to apply four psychological principles that have proven to increase motivation:

  • The Endowed Progress effect: give users a sense of progress from step one
  • Goal Gradient effect: the closer to the goal, the higher the motivation
  • Design for Fast Initial Progress: ensure quick wins at the beginning

A mortgage advisor significantly increased his conversion by simply removing unnecessary questions. Delta Energy reduced their energy package configuration from six to three steps.

Practically applicable

You receive a checklist to get started immediately. From expectation management to mobile optimization, from default filling to smart choice guidance. Everything based on thousands of consumer studies from 16 years of benchmarking experience.

The message is clear: stop guessing and start benchmarking. Your competitors are your greatest teachers for a calculation funnel that actually converts.

Speaker

MC

Michiel Cassee

WUA

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