WUA shares first place in Dutch Analytics & Optimization Agency ranking
Amsterdam – April 7 2020 Great news: WUA shares first place in today’s released Dutch Analytics & Optimization Agency ranking Emerce100, which was released today. In the Emerce100, 1,493 decision-makers in the Dutch online industry assessed the performance of service providers and agencies, divided into 55 categories.
Assessment of 5 stars by the Dutch online industry
In the Analytics & Optimization agency ranking the Dutch online industry grades WUA with 5 out of 7 stars (with 5 stars being the maximum amount of stars rated in this category). As an agency, specialized in customer experience benchmarking, we are really, really proud of this. Klaas Kroezen, CEO and co-founder:
“Everyone at WUA has worked really hard for this, I am very proud of our team and our customers! It’s fantastic that this hard work is appreciated by the market. A year ago, we launched our Digital Experience Dashboard for sales and service customer journeys. With the Dashboard, we are increasingly enabling our customers to analyze online customer feedback themselves and to prioritize optimizations for the most impact.”
About Emerce100 2020: 868 companies surveyed
In the Emerce100, online industry decision makers assess the performance of service providers. This year, 868 companies were examined in 55 categories. The 5-star rating that WUA has received consists of four criteria: knowledge / know-how, value for money, reliability and flexibility. Each component was assessed on a 7-point scale. The ranking only shows companies to which at least 15 respondents have given a rating.
Innovate with the Digital Experience dashboard for sales and service
With the Digital Experience dashboard, WUA is fully innovating: we are building with laser focus on the best and largest digital experience benchmark in the world, for both sales and service customer journeys. In these unprecedentedly bizarre times, we invite our customers to think along, give feedback and thus contribute to our product development. By using the Dashboard, customers benefit from structurally higher sales, higher NPS and lower costs in the call center.
