**HOUTEN, THE NETHERLANDS **– 20 June 2016. Independent research and news agency Telecompaper and digital customer experience research company WUA! from Amsterdam are joining hands. The two companies will be taking advantage of their shared expertise in the international telecom industry, in various areas.
Enrich and strengthen
WUA!’s digital customer experience studies complement the global market analyses and reports of Telecompaper, founded by Ed Achterberg in 2000. The specialization in the telecom industry, and the power of Telecompaper’s international network help WUA!, founded in 2008, spread its wings faster and further in the global telecommunications industry, all the way from Amsterdam.
“The importance of excellent customer experience in both sales and service increases exponentially in the telecom industry. I dare to say that customer experiences ultimately determine market share, switching behaviour, retention, and acquisition costs. This collaboration discloses all WUA! studies to the international telecom industry: a wonderful addition to and enrichment of the market research we have been conducting for years at Telecompaper.”Ed Achterberg, CEO and founder of Telecompaper. “WUA! has been conducting digital experience benchmarking studies for eight years, and helps its customers become the best online. The telecom industry is one of the markets WUA! is very active in: especially in this competitive market, a superb digital experience is a must. The collaboration with Telecompaper enables us to grow faster internationally. With every study that we conduct, our benchmark database of digital best practices becomes larger, and therefore more valuable to our customers.”Ivo Bakhuys, CCO and Head of Industry Telecom at WUA!
Research in Germany
The collaboration between Telecompaper and WUA! will become a reality in June 2016: this week Telecompaper will distribute the ranking of WUA!’s recent German study of online orientation on mobile phone with plan (post-paid). Research into taking out a TriplePlay package in Germany will follow this summer. Research into the French and British telecom markets are on the roadmap of this collaboration.
Contact
More information about Telecompaper’s studies and the collaboration with WUA! is available through Ed Achterberg ([email], +31306349600). More information about WUA! and the collaboration with Telecompaper is available through Ivo Bakhuys ([email], +31205319710). Web: www.telecompaper.com – www.wuaglobal.com.
