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WUA

Experts in digital customer journeys since 2008

18 years · 25 countries · 750,000+ customer journey reviews

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Research

Customer journey insights: research and benchmarks by industry

Data-driven research on digital customer journeys. Discover benchmarks, best practices and trends by industry, based on real consumer research.

From 10 improvement points to a prototype you can test tomorrow
insurance
en
2 min•Masterclass

From 10 improvement points to a prototype you can test tomorrow

Learn how to directly translate benchmark insights into a testable prototype. Rosalie shows the fast track from data to impact using a.s.r. as an example.

Best practices for checkout flows: boost conversion at the moment of decision
general
en
2 min•Whitepaper

Best practices for checkout flows: boost conversion at the moment of decision

Discover why clinical checkout forms kill conversion and how the best flows keep selling, reassuring and guiding visitors through the decision moment.

Best practices for online product comparisons: car insurance
insurance
en
2 min•Whitepaper

Best practices for online product comparisons: car insurance

Learn how to create a car insurance comparison page that feels like an advisor instead of a spreadsheet. Reduce friction and guide users to the right choice.

The psychology behind the click: how online choices are really made
general
en
2 min•Masterclass

The psychology behind the click: how online choices are really made

Your customers make lightning-fast decisions during the buying process. Learn the psychology behind online choices and why social proof works better than rational arguments.

From menu errors to conversion: common pitfalls and tips for a better menu
general
en
2 min•Masterclass

From menu errors to conversion: common pitfalls and tips for a better menu

Struggling with menu navigation that frustrates visitors and hurts conversion? Learn how to fix common menu errors that cause 50% of users to drop off.

The best converting websites of 2025: banking & insurance
finance
en
2 min•Whitepaper

The best converting websites of 2025: banking & insurance

Discover which banks and insurers excel digitally in 2025. Analysis of 11 customer journeys and the strategies behind successful conversion.

How to structure information so visitors never feel lost
general
en
5 min•Insight

How to structure information so visitors never feel lost

Learn the bite-snack-meal model to structure website information effectively. Give visitors the right detail level at the right moment to reduce friction.

How to win your visitor's trust and boost conversion
general
en
2 min•Masterclass

How to win your visitor's trust and boost conversion

Discover why 47% of online choices depend on trust and learn proven tactics to eliminate conversion barriers in this data-driven webinar.

Searching, exploring, finding: an information flow that converts
general
en
2 min•Masterclass

Searching, exploring, finding: an information flow that converts

Learn how to organize website information that converts visitors. Expert insights on information flow, layered content, and proven methods to guide customers through your digital journey.

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