December 16, 20154 min read

Nils Vergeer (CZ): “Being the winner of a large customer study. That is motivating!”

Interview with CZ's head of online on winning WUA's health insurance study. Discusses customer focus, user experience, and the importance of customer research in service excellence.

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Nils Vergeer (CZ): “Being the winner of a large customer study. That is motivating!”

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