https://wua.cx/nl/cases/zo-verbetert-de-groenste-speler-in-de-energie-markt-het-klantgeluk https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/bb400a1f-42ae-4d69-9eef-533b311be0cd/1784806778737.png Zo verbetert de groenste speler in de energiemarkt het klantgeluk WUA benchmarkte Pure Energie met drie concurrenten en bracht de aankoop journey in kaart om de digitale klantbeleving te helpen verbeteren. https://www.youtube.com/watch?v=3h3r08PWmOI 2026-03-17 yes no https://wua.cx/en/cases/greenest-player-energy-market-improves-customer-happiness https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/bb400a1f-42ae-4d69-9eef-533b311be0cd/1784806778737.png How the greenest player in the energy market improves customer happiness WUA benchmarked Pure Energie against three competitors and mapped out the purchase journey to help improve the digital customer experience. https://www.youtube.com/watch?v=3h3r08PWmOI 2026-03-17 yes no https://wua.cx/nl/insights/webinar-overheid-gebruiker-centraal https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/inside-out-outside-in-putting-user-center/selected-thumbnail.jpg?v=1773748991040 Van binnenstebuiten naar buitenstebinnen: de gebruiker centraal binnen overheidsorganisaties Gemeente Amsterdam gebruikte benchmarking en usability testing om 130.000 vermijdbare telefoontjes over parkeren te reduceren met betere online dienstverlening. https://wua.cx/api/video/crawler/a75ee11e-896c-415f-bf39-b54d04cb0093 3906 2023-09-23 yes no https://wua.cx/en/insights/outside-in-user-centered-government-organizations https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/inside-out-outside-in-putting-user-center/selected-thumbnail.jpg?v=1773748991040 From inside-out to outside-in: putting the user at the center within government organizations Amsterdam municipality used benchmarking and usability testing to reduce 130,000 avoidable phone calls about parking through better online services. https://wua.cx/api/video/crawler/a75ee11e-896c-415f-bf39-b54d04cb0093 3906 2023-09-23 yes no https://wua.cx/en/cases/emerce-recruitment-2018-alles-over-de-evp-van-ing-en-het-wua-recruitment-onderzoek-in-de-praktijk https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/legacy/2022/02/matthijs.jpg Emerce Recruitment 2018: Everything About the EVP of ING and the WUA Recruitment Research in Practice WUA's recruitment research for ING reveals how to translate Employer Value Proposition into an optimized digital candidate journey, with actionable improvements for career websites. https://www.youtube.com/watch?v=ebpmZ9ZpvcE 2018-04-23 yes no https://wua.cx/nl/cases/emerce-recruitment-2018-alles-evp https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/legacy/2022/02/matthijs.jpg Emerce Recruitment 2018: Alles over de EVP van ING en het WUA Recruitment Onderzoek in de praktijk WUA's recruitment onderzoek voor ING toont aan hoe je een Employer Value Proposition vertaalt naar een geoptimaliseerde digitale kandidaatreis, met concrete verbeteringen voor carrièrewebsites. https://www.youtube.com/watch?v=ebpmZ9ZpvcE 2018-04-23 yes no https://wua.cx/en/insights/dpg-develops-faster-based-insights https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/dpg-develops-faster-based-insights/selected-thumbnail.jpg?v=1773320975512 DPG develops faster based on insights Learn how DPG Media uses product discovery to develop the right features faster based on real customer needs. https://wua.cx/api/video/crawler/b693dc80-5084-4a9e-ba61-1681ef1c1fbe 3574 2024-09-08 yes no https://wua.cx/nl/insights/dpg-ontwikkelt-al-sneller-op-basis-van-inzichten https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/dpg-develops-faster-based-insights/selected-thumbnail.jpg?v=1773320975512 DPG ontwikkelt al sneller op basis van inzichten Leer hoe DPG Media product discovery gebruikt om sneller de juiste features te ontwikkelen op basis van echte klantbehoeften. https://wua.cx/api/video/crawler/b693dc80-5084-4a9e-ba61-1681ef1c1fbe 3574 2024-09-08 yes no https://wua.cx/en/insights/psychology-behind-click-online-choices https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/5e83568c-d6c2-4b3a-a154-ba924783ddb2/1773244968628.png The psychology behind the click: how online choices are really made Your customers make lightning-fast decisions during the buying process. Learn the psychology behind online choices and why social proof works better than rational arguments. https://wua.cx/api/video/crawler/5e83568c-d6c2-4b3a-a154-ba924783ddb2 3753 2026-02-26 yes no https://wua.cx/nl/insights/psychologie-achter-de-klik-online-keuzes https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/5e83568c-d6c2-4b3a-a154-ba924783ddb2/1773244968628.png De psychologie achter de klik: hoe online keuzes werkelijk gemaakt worden Je klanten maken razendsnelle beslissingen tijdens het koopproces. Leer de psychologie achter online keuzes en waarom social proof beter werkt dan rationele argumenten. https://wua.cx/api/video/crawler/5e83568c-d6c2-4b3a-a154-ba924783ddb2 3753 2026-02-26 yes no https://wua.cx/nl/insights/unive-cro-succes-focus-juiste-kpis https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/unive-achieves-cro-success-focus/selected-thumbnail.jpg?v=1773747371988 Hoe Univé met focus en de juiste KPI's CRO-succes behaalt Univé CRO-specialist Amanda van der Linden deelt hoe focussen op één product en de juiste KPI's hun CRO-programma in drie jaar liet groeien van nul naar vijf specialisten. https://wua.cx/api/video/crawler/1cde9fff-33de-43a7-a2e7-c9607ff4f84c 2025-01-21 yes no https://wua.cx/en/insights/unive-achieves-cro-success-focus https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/unive-achieves-cro-success-focus/selected-thumbnail.jpg?v=1773747371988 How Univé achieves CRO success with focus and the right KPIs Univé CRO specialist Amanda van der Linden shares how focusing on one product and the right KPIs grew their CRO program from zero to five specialists in three years. https://wua.cx/api/video/crawler/1cde9fff-33de-43a7-a2e7-c9607ff4f84c 2025-01-21 yes no https://wua.cx/en/insights/three-pillars-online-trust-foundation https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/ab3551f3-69b4-47c8-9cc9-c2e556c6a739/1789039160545.jpg The three pillars of online trust: the foundation of every purchase decision Discover the three places where you win or lose online trust. Marc Roescher shows benchmark data and concrete improvement points for your website. https://wua.cx/api/video/crawler/ab3551f3-69b4-47c8-9cc9-c2e556c6a739 2446 2026-09-09 yes no https://wua.cx/nl/insights/drie-pijlers-van-online-vertrouwen https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/ab3551f3-69b4-47c8-9cc9-c2e556c6a739/1789039160545.jpg De drie pijlers van online vertrouwen: het fundament onder elke aankoopbeslissing Ontdek de drie plekken waar je online vertrouwen wint of verliest. Marc Roescher toont benchmarkdata en concrete verbeterpunten voor jouw website. https://wua.cx/api/video/crawler/ab3551f3-69b4-47c8-9cc9-c2e556c6a739 2446 2026-09-09 yes no https://wua.cx/en/insights/create-experiment-driven-cro-strategy https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/904e2f1b-414e-45f4-a3e6-3cb70439a3d2/1773323813748.webp How to create an experiment-driven CRO strategy Stop guessing why conversions drop. Learn how to build an experiment-driven CRO strategy that turns benchmark insights into measurable results. https://wua.cx/api/video/crawler/904e2f1b-414e-45f4-a3e6-3cb70439a3d2 3960 2023-04-03 yes no https://wua.cx/nl/insights/zo-creeer-je-experiment-gedreven-cro-strategie https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/904e2f1b-414e-45f4-a3e6-3cb70439a3d2/1773323813748.webp Zo creëer je een experiment gedreven CRO strategie Ontdek waarom je conversies achterblijven en hoe je met benchmarkonderzoek en experimenten meetbare verbeteringen realiseert. https://wua.cx/api/video/crawler/904e2f1b-414e-45f4-a3e6-3cb70439a3d2 3960 2023-04-03 yes no https://wua.cx/nl/insights/van-mobiele-bezoeker-naar-klant-vijf-ux-fouten-die-dagelijks-conversie-kosten https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/0cdf3ea6-793e-4721-ad61-6513a996f42a/1782983306629.png Van mobiele bezoeker naar klant: vijf UX-fouten die dagelijks conversie kosten Ontdek de vijf problemen die mobiele bezoekers keer op keer tegenkomen, met concrete voorbeelden en inspiratie van Nederlandse en internationale merken. https://wua.cx/api/video/crawler/0cdf3ea6-793e-4721-ad61-6513a996f42a 3491 2026-07-02 yes no https://wua.cx/en/insights/mobile-visitor-to-customer-five-ux-mistakes https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/0cdf3ea6-793e-4721-ad61-6513a996f42a/1782983306629.png From mobile visitor to customer: five UX mistakes that cost conversions daily Discover the five problems that mobile visitors encounter time and again, with concrete examples and inspiration from Dutch and international brands. https://wua.cx/api/video/crawler/0cdf3ea6-793e-4721-ad61-6513a996f42a 3491 2026-07-02 yes no https://wua.cx/en/insights/menu-errors-conversion-pitfalls-tips https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/menufouten-conversie-valkuilen-tips-beter-menu/selected-thumbnail.jpg?v=1773317724611 From menu errors to conversion: common pitfalls and tips for a better menu Struggling with menu navigation that frustrates visitors and hurts conversion? Learn how to fix common menu errors that cause 50% of users to drop off. https://wua.cx/api/video/crawler/b624bd10-619c-4599-8c06-74030e2bf41c 3272 2026-01-22 yes no https://wua.cx/nl/insights/menufoutjes-conversie-valkuilen-tips https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/menufouten-conversie-valkuilen-tips-beter-menu/selected-thumbnail.jpg?v=1773317724611 Van menufoutjes naar conversie: veelgemaakte valkuilen en tips voor een beter menu Ontdek waarom 50% van bezoekers jouw menu gebruikt maar toch afhaalt. Leer de 5 grootste menufoutjes herkennen en direct verbeteren voor meer conversie. https://wua.cx/api/video/crawler/b624bd10-619c-4599-8c06-74030e2bf41c 3272 2026-01-22 yes no https://wua.cx/nl/insights/van-benchmarkdata-naar-werkend-prototype-met-ai https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/iedereen-heeft-een-mening-jij-hebt-morgen-een-prototype/selected-thumbnail.jpg?v=1777555094615 Van benchmark data naar werkend prototype (met AI) Je weet wat er beter kan. Nu nog het bewijs dat het werkt. Leer hoe je snel van inzichten naar iets testbaars gaat. https://wua.cx/api/video/crawler/1f6d294c-7c18-4ba9-ab03-2a32fd71d17c 2197 2026-04-23 yes no https://wua.cx/en/insights/benchmark-data-working-prototype-ai https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/iedereen-heeft-een-mening-jij-hebt-morgen-een-prototype/selected-thumbnail.jpg?v=1777555094615 From benchmark data to working prototype (with AI) You know what can be improved. Now you need proof that it works. Learn how to quickly go from insights to something testable. https://wua.cx/api/video/crawler/1f6d294c-7c18-4ba9-ab03-2a32fd71d17c 2197 2026-04-23 yes no https://wua.cx/nl/insights/zoeken-kijken-vinden-informatieflow-converteert https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/zoeken-kijken-vinden-informatieflow-die-converteert/selected-thumbnail.jpg?v=1773320417700 Zoeken, kijken, vinden: een informatieflow die converteert Leer hoe je website-informatie organiseert die bezoekers converteert. Expert inzichten over informatieflow, gelaagde content en bewezen methoden om klanten door je digitale klantreis te begeleiden. https://wua.cx/api/video/crawler/5bb2a9b7-9a53-4539-ac6c-b5611d4cb247 3509 2025-10-29 yes no https://wua.cx/en/insights/search-explore-find-information-flow https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/zoeken-kijken-vinden-informatieflow-die-converteert/selected-thumbnail.jpg?v=1773320417700 Searching, exploring, finding: an information flow that converts Learn how to organize website information that converts visitors. Expert insights on information flow, layered content, and proven methods to guide customers through your digital journey. https://wua.cx/api/video/crawler/5bb2a9b7-9a53-4539-ac6c-b5611d4cb247 3509 2025-10-29 yes no https://wua.cx/en/insights/optimize-your-online-customer-journey https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/hoe-je-je-online-klantreis-optimaliseert-door-buiten-kijken/selected-thumbnail.jpg?v=1773326316192 How to optimize your online customer journey by looking outward Discover how to boost conversion by analyzing competitor customer journeys. Learn the 1% improvement method that transforms digital performance. https://wua.cx/api/video/crawler/a090e1f4-e5a3-479f-baa9-0654bd542d1c 3970 2022-10-24 yes no https://wua.cx/nl/insights/hoe-je-je-online-klantreis-optimaliseert-door-buiten-kijken https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/hoe-je-je-online-klantreis-optimaliseert-door-buiten-kijken/selected-thumbnail.jpg?v=1773326316192 Hoe je je online klantreis optimaliseert door naar buiten te kijken Ontdek hoe je je klantreis optimaliseert door naar de concurrentie te kijken. Leer van tiny gains en benchmark je digitale ervaring tegen anderen. https://wua.cx/api/video/crawler/a090e1f4-e5a3-479f-baa9-0654bd542d1c 3970 2022-10-24 yes no https://wua.cx/en/insights/website-concept-to-launch-lessons-medirect https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/hoe-lanceer-je-nieuw-merk-concurrerende-markt-lessen-medirect/selected-thumbnail.jpg?v=1773323540880 Optimizing from the start: The journey from website concept to successful launch | Lessons from MeDirect Discover how MeDirect launched a new financial brand and achieved 11% consumer preference with early prototype testing against established competitors. https://wua.cx/api/video/crawler/e7d4a620-02b1-4efc-b8cb-6c2fa1f4b044 3632 2023-10-14 yes no https://wua.cx/nl/insights/hoe-lanceer-je-nieuw-merk-concurrerende-markt-lessen-medirect https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/hoe-lanceer-je-nieuw-merk-concurrerende-markt-lessen-medirect/selected-thumbnail.jpg?v=1773323540880 Optimaliseren vanaf het begin: De weg van website-concept naar een succesvolle lancering | Lessen van MeDirect Ontdek hoe MeDirect met slechts 1,5 FTE in vijf maanden een website bouwde die 11% consumentenvoorkeur behaalde zonder merkbekendheid. https://wua.cx/api/video/crawler/e7d4a620-02b1-4efc-b8cb-6c2fa1f4b044 3632 2023-10-14 yes no https://wua.cx/nl/insights/maak-je-merk-digitaal-sterk-vijf-cruciale-inzichten https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/27c476fa-7ccf-4bdf-83b4-33fb1f5743ec/1773321601350.png Maak je merk digitaal sterk met vijf cruciale inzichten Ontdek waarom veel digitale bedrijven merkbouwen niet begrijpen en hoe je de balans vindt tussen korte en lange termijn. https://wua.cx/api/video/crawler/27c476fa-7ccf-4bdf-83b4-33fb1f5743ec 2024-08-12 yes no https://wua.cx/en/insights/strengthen-your-brand-digitally-five-insights https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/27c476fa-7ccf-4bdf-83b4-33fb1f5743ec/1773321601350.png Strengthen your brand digitally with five crucial insights Discover why many digital companies don't understand brand building and how to find the balance between short and long term. https://wua.cx/api/video/crawler/27c476fa-7ccf-4bdf-83b4-33fb1f5743ec 2024-08-12 yes no https://wua.cx/en/insights/friction-to-flow-calculation-funnel-conversion https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/eafbc0a1-5235-494e-870e-e20353a81735/1773318414031.png From friction to flow: how to turn your calculation funnel into a conversion accelerator Optimize your calculation funnel by removing friction. Learn the five most common mistakes, psychological principles and benchmarking strategy to accelerate conversion. https://wua.cx/api/video/crawler/eafbc0a1-5235-494e-870e-e20353a81735 2025-02-08 yes no https://wua.cx/nl/insights/van-frictie-naar-flow-berekeningsstraat-conversie https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/eafbc0a1-5235-494e-870e-e20353a81735/1773318414031.png Van frictie naar flow: zo wordt je berekeningsstraat een conversieversneller Optimaliseer je berekeningsstraat door friction weg te nemen. Leer de vijf meest gemaakte fouten, psychologische principes en benchmarking-strategie om conversie te versnellen. https://wua.cx/api/video/crawler/eafbc0a1-5235-494e-870e-e20353a81735 2025-02-08 yes no https://wua.cx/nl/insights/beste-klantervaring-op-het-mobile-web https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/beste-klantervaring-op-het-mobile-web/selected-thumbnail.jpg?v=1773323581745 Hoe creëer je de beste klantervaring op het mobile web Leer hoe je mobile UX-problemen zoals scrollmoeheid en gefragmenteerd vergelijken aanpakt. Ontdek concrete actiepunten om conversie te verbeteren. https://wua.cx/api/video/crawler/cf4f152a-cad1-491e-9dfd-fa83278e4b06 3515 2023-06-01 yes no https://wua.cx/en/insights/create-best-customer-experience-mobile https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/sprites/beste-klantervaring-op-het-mobile-web/selected-thumbnail.jpg?v=1773323581745 How to create the best customer experience on mobile web Learn how to tackle mobile UX problems like scroll fatigue and fragmented comparison. Discover concrete action points to improve conversion. https://wua.cx/api/video/crawler/cf4f152a-cad1-491e-9dfd-fa83278e4b06 3515 2023-06-01 yes no https://wua.cx/en/insights/create-compelling-website-neuromarketing https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/a20db889-e9ff-45c6-85d1-810692945392/1773323345199.webp Create a compelling website with neuromarketing Learn practical neuromarketing techniques to guide visitors to conversion without friction. Concrete tips and frameworks that you can apply immediately. https://wua.cx/api/video/crawler/a20db889-e9ff-45c6-85d1-810692945392 2023-06-28 yes no https://wua.cx/nl/insights/maak-overtuigende-website-neuromarketing https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/a20db889-e9ff-45c6-85d1-810692945392/1773323345199.webp Maak een overtuigende website met neuromarketing Leer praktische neuromarketing technieken om bezoekers wrijvingsloos naar conversie te leiden. Concrete tips en frameworks die je direct kunt toepassen. https://wua.cx/api/video/crawler/a20db889-e9ff-45c6-85d1-810692945392 2023-06-28 yes no https://wua.cx/en/cases/suzuki-265-percent-growth-private-lease-contracts-website-improvements https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/legacy/2020/03/suzuki-car.jpg How Suzuki achieved 265% growth in private lease contracts after website improvements Suzuki achieved 265% growth in private lease contracts after website improvements including checkout optimization and implementation of order buttons, driven by Digital Sales Scan insights. https://www.youtube.com/watch?v=whUCpB1AG-Y 2020-03-23 yes no https://wua.cx/nl/cases/hoe-suzuki-een-stijging-van-265-procent-in-private-lease-contracten-behaalde-na-website-verbeteringen https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/legacy/2020/03/suzuki-car.jpg Hoe Suzuki een stijging van 265% in private lease contracten behaalde na website verbeteringen Suzuki behaalde 265% groei in private lease contracten na website verbeteringen waaronder checkout optimalisatie en implementatie van bestelknoppen, aangedreven door Digital Sales Scan inzichten. https://www.youtube.com/watch?v=whUCpB1AG-Y 2020-03-23 yes no https://wua.cx/en/insights/win-your-visitors-trust-boost-conversion https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/3da9b074-00e8-4b41-90dc-79870d6903a5/1773317925984.png How to win your visitor's trust and boost conversion Discover why 47% of online choices depend on trust and learn proven tactics to eliminate conversion barriers in this data-driven webinar. https://wua.cx/api/video/crawler/3da9b074-00e8-4b41-90dc-79870d6903a5 3517 2025-11-06 yes no https://wua.cx/nl/insights/vertrouwen-bezoekers-winnen-conversie-verhogen https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/3da9b074-00e8-4b41-90dc-79870d6903a5/1773317925984.png Hoe je het vertrouwen van je bezoekers wint en je conversie verhoogt Ontdek hoe je websitevertrouwen omzet in meer conversie. We tonen de 5 grootste vertrouwenspijnpunten en bewezen tactieken uit 18.000 consumentenonderzoeken. https://wua.cx/api/video/crawler/3da9b074-00e8-4b41-90dc-79870d6903a5 3517 2025-11-06 yes no https://wua.cx/en/insights/translate-user-problems-valuable-solutions https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/08b0340e-e3d3-4fd7-84a1-38249307210a/1773321945997.png How to translate user problems into valuable solutions Learn how to define KPIs that align with your strategy and translate user problems into concrete solutions. https://wua.cx/api/video/crawler/08b0340e-e3d3-4fd7-84a1-38249307210a 2023-12-14 yes no https://wua.cx/nl/insights/hoe-je-gebruikersproblemen-vertaalt-waardevolle-oplossingen https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/08b0340e-e3d3-4fd7-84a1-38249307210a/1773321945997.png Hoe je gebruikersproblemen vertaalt naar waardevolle oplossingen Leer hoe je KPIs definieert die aansluiten bij je strategie en gebruikersproblemen vertaalt naar concrete oplossingen. https://wua.cx/api/video/crawler/08b0340e-e3d3-4fd7-84a1-38249307210a 2023-12-14 yes no https://wua.cx/nl/cases/hoe-zorgverzekeraar-vgz-mikt-op-frictieloze-online-cx https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/a6dc0c02-4d69-40ef-9cd9-574e960f2416/1776239473198.jpeg Hoe zorgverzekeraar VGZ mikt op frictieloze online CX Hoe zorgverzekeraar VGZ samen met WUA hun online klantreizen optimaliseerde voor een frictieloze ervaring in verkoop en service. https://www.youtube.com/watch?v=vxkkpSOhrkc 2022-03-23 yes no https://wua.cx/en/cases/health-insurer-vgz-targets-frictionless https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/a6dc0c02-4d69-40ef-9cd9-574e960f2416/1776239473198.jpeg How health insurer VGZ targets frictionless online CX How health insurer VGZ partnered with WUA to optimize their online customer journeys for a frictionless experience in sales and service. https://www.youtube.com/watch?v=vxkkpSOhrkc 2022-03-23 yes no https://wua.cx/en/cases/health-insurer-vgz-is-aiming-for-friction-free-online-cx https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/article-images/legacy/2022/03/VGZ-Screenshot-1024x578.png How Dutch health insurer VGZ is aiming for friction-free online CX Dutch health insurer VGZ optimized their online sales and service journeys with WUA to create friction-free customer experiences that drive emotional engagement across digital channels. https://ijufvwdgdoayntuwzjjz.supabase.co/storage/v1/object/public/case-videos/8ebfae1c-681c-4a06-be6c-5e4a195c68ee/case-video-1790094645988.mp4 2022-03-23 yes no