Win the Retail Market

Aug 2022

air fryer
retail

Navigation lessons from Bol.com and Coolblue

Aug 2022

retail

Best Practices From the Masters of Customer Experience: Learn Coolblue’s Winning Tactics

Aug 2022

air fryer
food box
retail
television

Small screen, big conversion potential: How retailers Coolblue, Marley Spoon & Philips optimize the digital journey for mobile

Jul 2022

retail

How The North Face creates trust in 3 steps by linking its brand mission to visitors’ needs

Oct 2021

e-bike
retail

Dennis Alferink & Lisette van Bemmel: “It’s at the core of Gazelle to put the consumer first”

Feb 2021

retail
television

Adding value with freedom of choice: How Coolblue boosts conversion

May 2019

groceries
retail

Most consumers aren’t interested in meal boxes as alternative to daily groceries

Streaming-services_amazon_netflix_december2019

Feb 2019

video streaming service

The case of Amazon.com and Netflix.com: 4 lessons for marketers, product managers & owners

Mar 2018

retail

Jaap Lankamp & Mike Baardman (Keuken Kampioen): “Investing in CRM is the ultimate solution to the service question”

Nov 2017

retail

Maurice Jongerius (bol.com): “De slag om loyale klanten wordt gewonnen op mobiel”

Dec 2016

automotive
car tyres

Wat je over winterbanden verkopen kan leren van Kwik-fit.nl

Dec 2016

retail

Retail

Navigation lessons from Bol.com and Coolblue

Best Practices From the Masters of Customer Experience: Learn Coolblue’s Winning Tactics

Small screen, big conversion potential: How retailers Coolblue, Marley Spoon & Philips optimize the digital journey for mobile

How The North Face creates trust in 3 steps by linking its brand mission to visitors’ needs

Dennis Alferink & Lisette van Bemmel: “It’s at the core of Gazelle to put the consumer first”

Adding value with freedom of choice: How Coolblue boosts conversion

Most consumers aren’t interested in meal boxes as alternative to daily groceries

The case of Amazon.com and Netflix.com: 4 lessons for marketers, product managers & owners

Jaap Lankamp & Mike Baardman (Keuken Kampioen): “Investing in CRM is the ultimate solution to the service question”

Maurice Jongerius (bol.com): “De slag om loyale klanten wordt gewonnen op mobiel”

Wat je over winterbanden verkopen kan leren van Kwik-fit.nl

Jan Huysmans & Elias Ott (bol.com): “Er is hier heel veel forward focus!”

Insights

Downloads

Cases

Retail

Navigation lessons from Bol.com and Coolblue

Best Practices From the Masters of Customer Experience: Learn Coolblue’s Winning Tactics

Small screen, big conversion potential: How retailers Coolblue, Marley Spoon & Philips optimize the digital journey for mobile

How The North Face creates trust in 3 steps by linking its brand mission to visitors’ needs

Dennis Alferink & Lisette van Bemmel: “It’s at the core of Gazelle to put the consumer first”

Adding value with freedom of choice: How Coolblue boosts conversion

Most consumers aren’t interested in meal boxes as alternative to daily groceries

The case of Amazon.com and Netflix.com: 4 lessons for marketers, product managers & owners

Jaap Lankamp & Mike Baardman (Keuken Kampioen): “Investing in CRM is the ultimate solution to the service question”

Maurice Jongerius (bol.com): “De slag om loyale klanten wordt gewonnen op mobiel”

Wat je over winterbanden verkopen kan leren van Kwik-fit.nl

Jan Huysmans & Elias Ott (bol.com): “Er is hier heel veel forward focus!”

Insights

Downloads

Cases