Win the battle for the customer
We regularly benchmark the best customer experiences in the kitchen market.
The ranking is much more than a list. It shows how you are losing out to your competitors in the kitchen market, and how close they are to overtaking you.
With detailed feedback and clear answers, you know why – and what to do to stay at the top.
Use all the powerful insights you need to keep winning every day.
Go deep into the details
Your Dashboard uses a rigorous in-depth analysis of the experiences of 400+ consumers, who have been given the realistic task of finding, and selecting a new kitchen.
- Each step of your customer’s journey is cataloged, measured, and converted into insights and metrics presented in your Customer Experience Dashboard.
- Quantitative data and Qualitative feedback give you a detailed vision of how the customer experiences your website, and clear priorities for targeted improvements you can make today
- Get the same detailed results on your competitors – see what they’re excelling at, and beat them.
With WUA you always have the most up-to-date picture of what’s working, and which optimizations are needed today.
Build your strengths, eliminate your weaknesses
Use clear indicators to precisely target improvements with the most strategic importance.
Our predictive modeling tools will help you see where the greatest impacts can be made. Understand which actions are needed to improve your Sales Score and CX Score, and know that you’re spending resources wisely.
Go beyond analytics. Way beyond.
You already know your conversion rate – and all the rest. Now you can understand the story behind customer behavior with detailed qualitative feedback.
Zoom-in to the single-customer level – and find out what works, what doesn’t, and why they choose a competitor over you.