Hundreds of voices. One clear message.
Your WUA research team tasks 400+ consumers with a realistic task. Which websites do they find? Do they choose you or your competitor – and, more importantly – why?
Each step of your customer’s journey is cataloged, measured, and converted into insights and metrics presented in your Digital Experience Dashboard.
Quantitative data and Qualitative feedback give you a detailed vision of how the customer experiences your website.
You get the same granular insights about your competitors, too, so you can see what they’re doing (and how well it works for them).
Build your strengths, eliminate your weaknesses.
Use clear indicators to precisely target improvements with the most strategic importance. Our predictive modeling tools will help you see where the greatest impacts can be made. Understand which actions are needed to improve your Sales Score and CX Score, and know that you’re spending resources wisely.
Go beyond analytics. Way beyond.
You already know your conversion rate – and all the rest. Now you can understand the story behind customer behavior with detailed qualitative feedback.
Zoom-in to the single-customer level – and find out what works, what doesn’t, and why they choose a competitor over you.
Don't just take it from us.
"A lot of the daily work across the company is informed by insights from WUA. The CX Benchmark research reinforced and confirmed the ideas our team were already examining. We were able to shift our strategy with the backing of the data from WUA and spring our company into a better site experience and user flow."
Nan Chen Head of Design & User Experience at Onlia Canada
"WUA’s insights are integral when planning our roadmap for the year. It helps determine what the priorities are in terms of improvement, strategy, and direction on where we’re going. This applies to teams across the organization, from Marketing and Sales to Design & UX. "
Pieter Louter CEO at Onlia Canada
"Each half-year, WUA delivers an overview of the best practices in the market. Based on WUA’s data, we get a good feeling of where we stand compared to our competitors. This gives me a good base to have a dialogue with my commercial team and my IT team to see what our ambition should be, what we want to improve, and where to focus on."
Art Beuting Tribe Lead Insurance Journeys at VGZ
"Great that the efforts of so many CZ colleagues on value and functionality create value! Striking thing to see in the WUA benchmarks over the years is that customers are making higher demands. It goes without saying that at CZ we grow along with this trend. We will continue to act sharply on multichannel customer journeys and cherish our IT, UX and CX specialists."
Nils Vergeer Strategist Digital Experience at CZ
CentraalBeheer.nl is the winner of this measurement with a sales score of 22, Independer.nl and Unive.nl follow with a score of 20 and 19 respectively.
MAPFRE.es is the winner of this measurement with a sales score of 42, Rastreator.com and Lineadirecta.com follow with a score of 22 and 17 respectively.
Check24.de is the winner of this measurement with a sales score of 39, HUK24.de and Allianz.de follow with a score of 19 and 18 respectively.