In this episode of the Digital Excellence Podcast, we welcome our guest Ewout Kalkman. He’s the cluster lead No-Frills at VodafoneZiggo and has been working at VodafoneZiggo and the sub-brand HollandsNieuwe for over 8 years now. With HollandsNieuwe, he leads the CX rankings in the Digital Excellence Monitor 2020 on desktop.

In this episode, you’ll hear all about the organization of multidisciplinary teams at VodafoneZiggo in the ever-changing and highly competitive telecom industry. Also, you’ll hear Kalkman’s views on digital business, stakeholder management, keeping IT simple, team collaboration, technology, customer experience, and KPI’s. We also talk a bit about Covid-19, and how Kalkman and his teams at VodafoneZiggo adapted to the new situation of working from home.

About the Digital Excellence Podcast

In the Digital Excellence Podcast, we talk to digital frontrunners, winners of our CX studies, clients, or friends. We talk about the organization of digital business, challenges, technology, customer experience best practices, digital service, and much more.